Calix incident

Issues reported with creation and deletion of devices and subscribers on cloud.calix.com

Minor Resolved View vendor source →

Calix experienced a minor incident on August 23, 2019, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2019, 03:09 PM UTC
Resolved
Aug 23, 2019, 06:25 PM UTC
Duration
3h 16m
Detected by Pingoru
Aug 23, 2019, 03:09 PM UTC

Update timeline

  1. investigating Aug 23, 2019, 03:09 PM UTC

    We are currently investigating an issue with creation and deletion of devices and subscribers in Support Cloud (cloud.calix.com)

  2. identified Aug 23, 2019, 05:15 PM UTC

    We have identified an issue related to subscriber updates that occurred this morning between approximately 7am and 9:50am PDT. We have resolved the issue and any new subscriber records should be searchable. Any records entered during that time may not be searchable yet. We are continuing to address that.

  3. resolved Aug 23, 2019, 06:25 PM UTC

    This incident has been resolved.