Calix incident

Investigating an issue with client device smart checks currently timing out for Gigaspire devices

Minor Resolved View vendor source →

Calix experienced a minor incident on September 9, 2019, lasting 7h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2019, 08:56 PM UTC
Resolved
Sep 10, 2019, 04:52 AM UTC
Duration
7h 55m
Detected by Pingoru
Sep 09, 2019, 08:56 PM UTC

Update timeline

  1. investigating Sep 09, 2019, 08:56 PM UTC

    Gigaspire smart checks are currently timing out, we are investigating the issue.

  2. identified Sep 09, 2019, 10:02 PM UTC

    The issue has been identified and a fix will be implemented tonight (Pacific time).

  3. resolved Sep 10, 2019, 04:52 AM UTC

    This issue has been resolved.