Calix incident

Error seen when navigating to Support Cloud subscriber records at cloud-ca.calix.com

Minor Resolved View vendor source →

Calix experienced a minor incident on January 4, 2020, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2020, 01:59 AM UTC
Resolved
Jan 04, 2020, 03:36 AM UTC
Duration
1h 36m
Detected by Pingoru
Jan 04, 2020, 01:59 AM UTC

Update timeline

  1. investigating Jan 04, 2020, 01:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 04, 2020, 02:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 04, 2020, 02:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 04, 2020, 03:36 AM UTC

    This incident has been resolved.