Calix incident

Issues with search of newly created subscribers in cloud.calix.com

Minor Resolved View vendor source →

Calix experienced a minor incident on March 9, 2020, lasting 23h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2020, 02:40 PM UTC
Resolved
Mar 10, 2020, 01:53 PM UTC
Duration
23h 13m
Detected by Pingoru
Mar 09, 2020, 02:40 PM UTC

Update timeline

  1. investigating Mar 09, 2020, 02:40 PM UTC

    We are investigating an issue where searching for newly created devices or subscribers within cloud.calix.com is failing.

  2. monitoring Mar 09, 2020, 03:20 PM UTC

    A fix has been implemented. All new subscribers will be immediately searchable. Any new subscribers created today before issue resolution will be visible by 6AM PST, March 10. We will continue to monitor.

  3. monitoring Mar 09, 2020, 05:52 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 10, 2020, 01:53 PM UTC

    This incident has been resolved.