Calix incident

Slow performance of calixcloud.calix.com

Major Resolved View vendor source →

Calix experienced a major incident on November 18, 2020 affecting Calix Service Cloud and Calix Engagement Cloud, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 09:41 PM UTC
Resolved
Nov 20, 2020, 02:29 PM UTC
Duration
1d 16h
Detected by Pingoru
Nov 18, 2020, 09:41 PM UTC

Affected components

Calix Service CloudCalix Engagement Cloud

Update timeline

  1. investigating Nov 18, 2020, 09:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2020, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2020, 02:29 PM UTC

    This incident has been resolved.