Calix incident

Investigating issues with real time flow and subscriber search in Calix Support Cloud

Major Resolved View vendor source →

Calix experienced a major incident on February 16, 2021 affecting Calix Service Cloud, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2021, 02:54 PM UTC
Resolved
Feb 16, 2021, 06:18 PM UTC
Duration
3h 23m
Detected by Pingoru
Feb 16, 2021, 02:54 PM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Feb 16, 2021, 02:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2021, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2021, 06:18 PM UTC

    This incident has been resolved.