Calix incident

Investigating issues with Calix Marketing Cloud Insights lenses not displaying data

Major Resolved View vendor source →

Calix experienced a major incident on February 17, 2021 affecting Calix Engagement Cloud, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2021, 03:31 PM UTC
Resolved
Feb 17, 2021, 05:54 PM UTC
Duration
2h 23m
Detected by Pingoru
Feb 17, 2021, 03:31 PM UTC

Affected components

Calix Engagement Cloud

Update timeline

  1. investigating Feb 17, 2021, 03:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 17, 2021, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results. There could be a one time delay in the initial loading of any "Last 28 days" content.

  3. resolved Feb 17, 2021, 05:54 PM UTC

    This incident has been resolved.