Calix incident

Investigating user session issues within 21.1 CalixCloud

Notice Resolved View vendor source →

Calix experienced a notice incident on April 30, 2021, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2021, 05:46 PM UTC
Resolved
Apr 30, 2021, 07:58 PM UTC
Duration
2h 12m
Detected by Pingoru
Apr 30, 2021, 05:46 PM UTC

Update timeline

  1. investigating Apr 30, 2021, 05:46 PM UTC

    We are currently investigating some intermittent user session issues reported in 211calixcloud.calix.com and 211calixcloud-ca.calix.com.

  2. resolved Apr 30, 2021, 07:58 PM UTC

    This incident has been resolved. If users observe an issue where the error message states, "Consumer Key Not Approved", then the browser cache should be cleared and they should logout and back in to the Calix Cloud.