Calix incident

Investigating issues with slow response loading Subscriber Overview in calixcloud.calix.com

Major Resolved View vendor source →

Calix experienced a major incident on July 12, 2021 affecting Calix Service Cloud, lasting 21h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2021, 05:34 PM UTC
Resolved
Jul 13, 2021, 03:31 PM UTC
Duration
21h 56m
Detected by Pingoru
Jul 12, 2021, 05:34 PM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Jul 12, 2021, 05:34 PM UTC

    We are currently investigating issues where the Subscriber Overview within Calix Support Cloud is slow for any GigaCenter devices and non-onboarded GigaSpire units.

  2. investigating Jul 12, 2021, 08:21 PM UTC

    We are continuing to investigate the issue. Currently the impact appears to affect all device types.

  3. monitoring Jul 13, 2021, 02:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 13, 2021, 03:31 PM UTC

    This incident has been resolved.