Calix incident

Reported issues loading segments in Calix Marketing Cloud - unable to create new campaigns

Major Resolved View vendor source →

Calix experienced a major incident on November 19, 2021 affecting Calix Engagement Cloud, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 10:24 PM UTC
Resolved
Nov 20, 2021, 03:58 AM UTC
Duration
5h 34m
Detected by Pingoru
Nov 19, 2021, 10:24 PM UTC

Affected components

Calix Engagement Cloud

Update timeline

  1. investigating Nov 19, 2021, 10:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2021, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2021, 03:58 AM UTC

    This incident has been resolved.