Calix incident

Investigating issues with US Calix Cloud not loading

Critical Resolved View vendor source →

Calix experienced a critical incident on December 15, 2021 affecting Calix Service Cloud and Calix Engagement Cloud and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:41 PM UTC
Resolved
Dec 15, 2021, 05:40 PM UTC
Duration
1h 58m
Detected by Pingoru
Dec 15, 2021, 03:41 PM UTC

Affected components

Calix Service CloudCalix Engagement CloudCalix Operations CloudCalix Deployment Cloud

Update timeline

  1. investigating Dec 15, 2021, 03:41 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 15, 2021, 04:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 15, 2021, 04:23 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 15, 2021, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 15, 2021, 05:40 PM UTC

    This incident has been resolved.