Calix incident

Investigating intermittent failure to load Airtime Analysis and the WiFi Score / Client efficiency information for GigaSpire systems

Minor Resolved View vendor source →

Calix experienced a minor incident on January 6, 2022 affecting Calix Service Cloud, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2022, 08:18 PM UTC
Resolved
Jan 10, 2022, 03:52 PM UTC
Duration
3d 19h
Detected by Pingoru
Jan 06, 2022, 08:18 PM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Jan 06, 2022, 08:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 07, 2022, 07:46 PM UTC

    We continue to investigate this issue.

  3. monitoring Jan 08, 2022, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 10, 2022, 03:52 PM UTC

    This incident has been resolved.