Calix incident

Investigating intermittent failure to load Airtime Analysis and the WiFi Score / Client efficiency information for GigaSpire systems

Minor Resolved View vendor source →

Calix experienced a minor incident on January 11, 2022 affecting Calix Service Cloud, lasting 8d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2022, 02:53 PM UTC
Resolved
Jan 19, 2022, 06:26 PM UTC
Duration
8d 3h
Detected by Pingoru
Jan 11, 2022, 02:53 PM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Jan 11, 2022, 02:53 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 12, 2022, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 15, 2022, 06:05 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 16, 2022, 07:39 PM UTC

    We identified an issue and made a change to the system. The Airtime Analytics and Client Efficiency data appears to be displaying more consistently at this time. We continue to investigate the issue further.

  5. monitoring Jan 19, 2022, 02:33 PM UTC

    We identified and resolved another issue. The Airtime Analytics and Client Efficiency data appears to be displaying consistently at this time.

  6. resolved Jan 19, 2022, 06:26 PM UTC

    This incident has been resolved.