Calix incident

Investigating reported failure to load Airtime Analysis and the WiFi Score / Client efficiency information for GigaSpire systems

Minor Resolved View vendor source →

Calix experienced a minor incident on January 20, 2022 affecting Calix Service Cloud, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2022, 02:08 AM UTC
Resolved
Jan 21, 2022, 03:28 PM UTC
Duration
1d 13h
Detected by Pingoru
Jan 20, 2022, 02:08 AM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Jan 20, 2022, 02:08 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 20, 2022, 03:55 PM UTC

    We are continuing to investigate the issue. The current observed impact includes failure to load Airtime Analysis as well as Client Device information (SSID, Client Devices, Phy Rate, etc.) for GigaSpire systems.

  3. monitoring Jan 21, 2022, 12:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2022, 03:28 PM UTC

    This incident has been resolved.