Calix incident
Investigating issues with CSC search correctly representing new subscriber creations, or existing subscriber updates
Calix experienced a minor incident on January 31, 2022 affecting Calix Service Cloud, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2022, 03:55 PM UTC
We are currently investigating this issue.
- identified Jan 31, 2022, 05:06 PM UTC
The issue has been identified and we are currently working to implement a fix. For additional color and discussion regarding this matter, please see this thread in the Calix Community: https://community.calix.com/s/question/0D54u00008B41e6CAB/issues-with-csc-search-correctly-representing-new-subscriber-creations-or-existing-subscriber-updates
- identified Jan 31, 2022, 07:18 PM UTC
We have identified the appropriate corrective actions and are working to implement them. The current estimated time of resolution is 2:00 PM PST. Should there be any change in status this post shall be updated to reflect it.
- identified Jan 31, 2022, 10:00 PM UTC
The corrective actions are continuing, and the new estimated time of resolution is 3:00 PM, PST.
- monitoring Jan 31, 2022, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2022, 12:15 AM UTC
This incident has been resolved.