Calix incident
Investigating Issues with loading Client Data for Onboarded GigaSpires
Calix experienced a minor incident on February 4, 2022 affecting Calix Service Cloud, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Calix Service Cloud
Update timeline
- investigating Feb 04, 2022, 10:15 PM UTC
We have received reports of some Wi-Fi data elements not loading when viewing client devices connected to Onboarded GigaSpire systems. We are currently investigating this issue. For additional discussion, please see the following post on the Calix Community: https://community.calix.com/s/question/0D54u00008CjAKmCAN/issues-loading-client-connection-type-ssid-name-operating-mode-and-signal-strength-for-onboarded-gigaspires
- monitoring Feb 04, 2022, 10:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2022, 11:18 PM UTC
This incident has been resolved.