Calix incident
Intermittent Failures Loading System Information in Calix Support Cloud
Calix experienced a minor incident on January 24, 2022 affecting Calix Service Cloud, lasting 15d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2022, 04:59 PM UTC
Upon clicking into a subscriber system, you'll see a loading wheel on the main "Overview" pane. Clicking into any other panes also sometimes fails to load the appropriate data.
- identified Jan 25, 2022, 04:27 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 27, 2022, 04:11 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 01, 2022, 04:31 PM UTC
The issue has been identified and we are working to implement corrective actions. For additional context regarding this matter, please see this discussion on the Calix Community: https://community.calix.com/s/question/0D54u000089SwQoCAK/intermittent-issues-observed-loading-client-device-information-and-wifi-analytics
- identified Feb 03, 2022, 01:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 08, 2022, 05:57 PM UTC
This incident has been resolved.