Calix incident

CAF Latency test results incorrectly reporting "CPE Device Offline"

Major Resolved View vendor source →

Calix experienced a major incident on October 25, 2022 affecting Calix Service Cloud and Speedtesting, lasting 9h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 09:51 PM UTC
Resolved
Oct 26, 2022, 07:30 AM UTC
Duration
9h 39m
Detected by Pingoru
Oct 25, 2022, 09:51 PM UTC

Affected components

Calix Service CloudSpeedtesting

Update timeline

  1. investigating Oct 25, 2022, 09:51 PM UTC

    Calix is currently investigating an issue with CAF latency tests for GigaSpire and GigaCenter systems. Performance testing for third party systems utilizing TR-143 are not impacted. Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u0000906XP6CAM

  2. identified Oct 26, 2022, 02:10 AM UTC

    We have identified the root cause of the issue and the team is working toward a resolution.

  3. monitoring Oct 26, 2022, 05:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 26, 2022, 07:30 AM UTC

    This incident has been resolved.