Calix incident

Issues with Viewing Client Device Info in CSC

Minor Resolved View vendor source →

Calix experienced a minor incident on November 7, 2022 affecting Calix Service Cloud, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 06:13 PM UTC
Resolved
Nov 07, 2022, 08:09 PM UTC
Duration
1h 55m
Detected by Pingoru
Nov 07, 2022, 06:13 PM UTC

Affected components

Calix Service Cloud

Update timeline

  1. investigating Nov 07, 2022, 06:13 PM UTC

    We are currently investigating reports of systems not reporting their client device info within the Domestic Calix Support Cloud platform. Additional details regarding this matter can be found on the Calix Community here: https://community.calix.com/s/feed/0D54u000093vE2sCAE

  2. monitoring Nov 07, 2022, 08:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 07, 2022, 08:02 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 07, 2022, 08:09 PM UTC

    This incident has been resolved.