Calix incident

Unable to load subscriber records in Calix Cloud

Critical Resolved View vendor source →

Calix experienced a critical incident on January 10, 2023 affecting Calix Service Cloud and Calix Operations Cloud and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2023, 04:12 PM UTC
Resolved
Jan 10, 2023, 06:33 PM UTC
Duration
2h 21m
Detected by Pingoru
Jan 10, 2023, 04:12 PM UTC

Affected components

Calix Service CloudCalix Operations CloudCalix Deployment Cloud

Update timeline

  1. investigating Jan 10, 2023, 04:12 PM UTC

    We are currently investigating an issue with loading subscriber records in any of the Calix Cloud applications. Additional details regarding this matter can be found on the Calix Community here: https://community.calix.com/s/feed/0D54u00009EJMjhCAH

  2. monitoring Jan 10, 2023, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2023, 06:33 PM UTC

    This incident has been resolved.