Calix incident

Issues Loading Segments in CMC

Major Resolved View vendor source →

Calix experienced a major incident on February 17, 2023 affecting Calix Engagement Cloud and Calix Engagement Cloud, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2023, 03:54 PM UTC
Resolved
Feb 17, 2023, 08:32 PM UTC
Duration
4h 37m
Detected by Pingoru
Feb 17, 2023, 03:54 PM UTC

Affected components

Calix Engagement CloudCalix Engagement Cloud

Update timeline

  1. investigating Feb 17, 2023, 03:54 PM UTC

    Calix is currently investigating an issue with loading segments in the US and CA instances of CMC. More details can be found at the following Community link: https://community.calix.com/s/feed/0D54u00009MfTB5CAN

  2. monitoring Feb 17, 2023, 07:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2023, 08:32 PM UTC

    This incident has been resolved.