Calix experienced a major incident on March 21, 2023 affecting Calix Service Cloud (calixcloud.calix.com), lasting 16h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Calix Service Cloud (calixcloud.calix.com)
Update timeline
- investigating Mar 21, 2023, 07:53 PM UTC
Calix is currently investigating an issue with subscriber display discrepancies in the US instances of CSC. Further details related to this issue can be found at the following Community link: https://community.calix.com/s/feed/0D54u00009RBlQUCA1
- monitoring Mar 21, 2023, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2023, 12:32 PM UTC
This incident has been resolved. For more details regarding this incident please visit our Community: https://community.calix.com/s/feed/0D54u00009RBlQUCA1