Calix incident

Unplanned Service Outage

Notice Resolved View vendor source →

Calix experienced a notice incident on March 30, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Service Cloud (calixcloud-ca.calix.com) and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2023, 07:21 PM UTC
Resolved
Mar 30, 2023, 07:54 PM UTC
Duration
33m
Detected by Pingoru
Mar 30, 2023, 07:21 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Service Cloud (calixcloud-ca.calix.com)Calix Engagement Cloud (calixcloud.calix.com)Calix Engagement Cloud (calixcloud-ca.calix.com)Calix Operations CloudCalix Operations CloudCalix Deployment CloudCalix Deployment CloudCommandIQCommand IQ (Canada)

Update timeline

  1. investigating Mar 30, 2023, 07:21 PM UTC

    My Calix, Calix Cloud, and the Calix Community (including access to Support Cases) are currently experiencing an unplanned service outage with the IDP authentication web services provider. This outage is impacting user access to these web properties. No restoration forecast has been provided. Please check back again soon, and we apologize for the inconvenience.

  2. resolved Mar 30, 2023, 07:54 PM UTC

    This incident has been resolved.