Calix incident

Gateway timeout errors observed in Calix Marketing Cloud

Major Resolved View vendor source →

Calix experienced a major incident on May 1, 2023 affecting Calix Engagement Cloud (calixcloud.calix.com), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 05:02 PM UTC
Resolved
May 01, 2023, 06:48 PM UTC
Duration
1h 46m
Detected by Pingoru
May 01, 2023, 05:02 PM UTC

Affected components

Calix Engagement Cloud (calixcloud.calix.com)

Update timeline

  1. investigating May 01, 2023, 05:02 PM UTC

    Calix is currently investigating an issue where users may receive a "Gateway Time-Out" error when attempting to load certain sections of Calix Marketing Cloud. More details can be found at the following Community link: https://community.calix.com/s/question/0D54u00009YHOugCAH/calix-marketing-cloud-showing-gateway-timeout-intermittently-today-51-us-only

  2. monitoring May 01, 2023, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2023, 06:48 PM UTC

    This incident has been resolved.