Calix incident

Delays and Intermittent Failures When Disabling/Enabling ProtectIQ/ExperienceIQ in US

Major Resolved View vendor source →

Calix experienced a major incident on May 8, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2023, 07:17 PM UTC
Resolved
May 09, 2023, 12:00 AM UTC
Duration
4h 43m
Detected by Pingoru
May 08, 2023, 07:17 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQ

Update timeline

  1. investigating May 08, 2023, 07:17 PM UTC

    We are currently investigating an issue where users are experiencing delays and intermittent failures when disabling/enabling ProtectIQ and ExperienceIQ in CommandIQ, Deployment Cloud and Calix Support Cloud in the US environments. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009Zou7VCAR/delays-and-intermittent-failures-when-disablingenabling-protectiqexperienceiq

  2. investigating May 08, 2023, 08:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2023, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 09, 2023, 12:00 AM UTC

    This incident has been resolved.