Calix incident

Delays and Intermittent Failures When Onboarding or Using Calix Telemetry Connectivity Services

Major Resolved View vendor source →

Calix experienced a major incident on May 11, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 05:04 PM UTC
Resolved
May 11, 2023, 11:41 PM UTC
Duration
6h 37m
Detected by Pingoru
May 11, 2023, 05:04 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQ

Update timeline

  1. investigating May 11, 2023, 05:04 PM UTC

    Calix is currently investigating an issue with delayed response times and intermittent failures when trying to onboard devices to CommandIQ and also issues related to services that utilize the Calix Telemetry Connectivity Services. For more details on the issue and the investigation, please reference the following Community link: https://community.calix.com/s/question/0D54u00009ZqiRqCAJ/delays-and-intermittent-failures-when-onboarding-or-using-calix-telemetry-connectivity-services

  2. identified May 11, 2023, 06:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2023, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2023, 11:41 PM UTC

    This incident has been resolved.