Calix incident

Unable to enable Managed Services

Critical Resolved View vendor source →

Calix experienced a critical incident on May 25, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 03:11 PM UTC
Resolved
May 25, 2023, 06:24 PM UTC
Duration
3h 12m
Detected by Pingoru
May 25, 2023, 03:11 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQ

Update timeline

  1. investigating May 25, 2023, 03:11 PM UTC

    We are currently investigating an issue with enabling Managed Services (ProtectIQ/ExperienceIQ) in US Calix Cloud. Please follow this Community thread for further details: https://community.calix.com/s/question/0D54u00009dWFD1CAO/unable-to-enable-managed-services-today-525-in-us-calix-cloud

  2. monitoring May 25, 2023, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 25, 2023, 06:24 PM UTC

    This incident has been resolved.