Calix incident

CommandIQ / CommandWorx applications return "App is unable to connect at this time" or "Please on-board your router" errors.

Critical Resolved View vendor source →

Calix experienced a critical incident on June 12, 2023 affecting CommandIQ, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2023, 02:24 PM UTC
Resolved
Jun 12, 2023, 04:18 PM UTC
Duration
1h 53m
Detected by Pingoru
Jun 12, 2023, 02:24 PM UTC

Affected components

CommandIQ

Update timeline

  1. investigating Jun 12, 2023, 02:24 PM UTC

    We are currently investigating issues with CommandIQ / CommandWorx applications. When attempting to log in to the app, opening the home page or registering a new account, you will encounter errors. For further details, please refer to the community: https://community.calix.com/s/question/0D54u00009hAJxLCAW/commandiq-commandworx-applications-return-app-is-unable-to-connect-at-this-time-or-please-onboard-your-router-errors

  2. monitoring Jun 12, 2023, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2023, 04:18 PM UTC

    This incident has been resolved.