Calix incident

Unable to access Health reports in Calix Operations Cloud

Major Resolved View vendor source →

Calix experienced a major incident on June 26, 2023 affecting Calix Operations Cloud, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 03:08 PM UTC
Resolved
Jun 26, 2023, 04:49 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 26, 2023, 03:08 PM UTC

Affected components

Calix Operations Cloud

Update timeline

  1. investigating Jun 26, 2023, 03:08 PM UTC

    We are currently investigating an issue with accessing Health reports in Calix Operations Cloud in the US infrastructure. Please see this Community post for more details: https://community.calix.com/s/question/0D54u00009ipwaeCAA/failed-to-connect-errors-seen-in-healthrelated-sections-of-operations-cloud-626

  2. monitoring Jun 26, 2023, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2023, 04:49 PM UTC

    This incident has been resolved.