Calix incident

New alarms not populating in Calix Operations Cloud

Major Resolved View vendor source →

Calix experienced a major incident on June 26, 2023 affecting Calix Operations Cloud, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 07:43 PM UTC
Resolved
Jun 26, 2023, 11:23 PM UTC
Duration
3h 39m
Detected by Pingoru
Jun 26, 2023, 07:43 PM UTC

Affected components

Calix Operations Cloud

Update timeline

  1. investigating Jun 26, 2023, 07:43 PM UTC

    We are currently investigating an issue where new alarms are not populating in Calix Operations Cloud. Please see this Community post for more details: https://community.calix.com/s/question/0D54u00009iq8FhCAI/new-alarms-not-displaying-in-calix-operations-cloud-62623-us-only

  2. monitoring Jun 26, 2023, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2023, 11:23 PM UTC

    This incident has been resolved.