Calix incident

Delays loading subscriber records in Calix Support Cloud (US only)

Critical Resolved View vendor source →

Calix experienced a critical incident on July 9, 2023 affecting Calix Service Cloud (calixcloud.calix.com), lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2023, 02:21 PM UTC
Resolved
Jul 09, 2023, 06:15 PM UTC
Duration
3h 54m
Detected by Pingoru
Jul 09, 2023, 02:21 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)

Update timeline

  1. investigating Jul 09, 2023, 02:21 PM UTC

    We are currently investigating an issue with delays in loading subscriber records in Calix Support Cloud. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ldtwjCAA/delays-loading-subscriber-records-in-calix-support-cloud-us-only-7923

  2. investigating Jul 09, 2023, 02:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 09, 2023, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2023, 06:15 PM UTC

    This incident has been resolved.