Calix incident

Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)

Calix experienced a major incident on July 27, 2023 affecting Calix Service Cloud (calixcloud-ca.calix.com) and Calix Deployment Cloud, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started: Jul 27, 2023, 09:35 PM UTC
Resolved: Jul 27, 2023, 11:11 PM UTC
Duration: 1h 35m
Detected by Pingoru: Jul 27, 2023, 09:35 PM UTC

Affected components

Calix Service Cloud (calixcloud-ca.calix.com)Calix Deployment Cloud

Update timeline

investigating Jul 27, 2023, 09:35 PM UTC

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada/International infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009pM9KHCA0/unable-to-enabledisable-managed-services-eiqpiq-for-subscribers-canadainternational-cloud-only-72723
monitoring Jul 27, 2023, 10:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 27, 2023, 11:11 PM UTC

This incident has been resolved.