Calix incident

Slow Response Times when Searching/Loading Subscriber Records in Calix Support Cloud

Major Resolved View vendor source →

Calix experienced a major incident on August 8, 2023 affecting Calix Service Cloud (calixcloud.calix.com), lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2023, 06:04 PM UTC
Resolved
Aug 08, 2023, 07:30 PM UTC
Duration
1h 26m
Detected by Pingoru
Aug 08, 2023, 06:04 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)

Update timeline

  1. investigating Aug 08, 2023, 06:04 PM UTC

    Calix is currently investigating an issue with slow response times when searching/loading subscriber records in Calix Support Cloud for US instances only. For further details on this issue, please reference the Community post at the following link: https://community.calix.com/s/question/0D54u00009rGLXhCAO/slow-response-times-when-searchingloading-subscriber-records-in-calix-support-cloud

  2. monitoring Aug 08, 2023, 06:27 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  3. resolved Aug 08, 2023, 07:30 PM UTC

    This issue has been confirmed resolved.