Calix incident
Intermittent issues with loading campaign and lens data in Calix Marketing Cloud in US Domestic platform
Calix experienced a major incident on August 9, 2023 affecting Calix Engagement Cloud (calixcloud.calix.com), lasting 9h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2023, 10:58 AM UTC
We are investigating an intermittent issue with slowness or errors when loading campaigns and lenses in Calix Marketing Cloud in our US Domestic platform. For further details on this issue, please reference the Community post at the following: https://community.calix.com/s/question/0D54u00009rGi1QCAS/intermittent-issues-with-loading-campaign-and-lens-data-in-calix-marketing-cloud-in-us-domestic-platform
- investigating Aug 09, 2023, 03:29 PM UTC
We are still investigating this issue at this time.
- identified Aug 09, 2023, 07:03 PM UTC
The issue has been identified and we are working to implement a resolution.
- monitoring Aug 09, 2023, 07:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2023, 08:44 PM UTC
This incident has been resolved.