Calix incident

Slow Response Times When Loading Subscriber Records in CSC

Critical Resolved View vendor source →

Calix experienced a critical incident on August 17, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and CommandIQ, lasting 8h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 02:09 PM UTC
Resolved
Aug 17, 2023, 10:35 PM UTC
Duration
8h 25m
Detected by Pingoru
Aug 17, 2023, 02:09 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CommandIQ

Update timeline

  1. investigating Aug 17, 2023, 02:09 PM UTC

    Calix is currently investigating slow response times when loading subscriber records within Calix Support Cloud for US instances. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009ssi3FCAQ/slow-response-times-in-support-cloud-when-loading-subscriber-records

  2. investigating Aug 17, 2023, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 17, 2023, 09:05 PM UTC

    Calix continues to investigate this issue and we have upgraded this Trust post's severity to reflect the impact.

  4. monitoring Aug 17, 2023, 09:31 PM UTC

    A fix has been implemented for this issue and we are currently monitoring the system's performance.

  5. resolved Aug 17, 2023, 10:35 PM UTC

    This incident has been resolved.