Calix incident

Real Time Traffic Reporting may be unavailable in Calix Cloud

Major Resolved View vendor source →

Calix experienced a major incident on October 11, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Service Cloud (calixcloud-ca.calix.com) and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 04:17 PM UTC
Resolved
Oct 11, 2023, 06:51 PM UTC
Duration
2h 34m
Detected by Pingoru
Oct 11, 2023, 04:17 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Service Cloud (calixcloud-ca.calix.com)Calix Engagement Cloud (calixcloud.calix.com)Calix Engagement Cloud (calixcloud-ca.calix.com)Calix Operations CloudCalix Operations Cloud

Update timeline

  1. investigating Oct 11, 2023, 04:17 PM UTC

    We are currently investigating an issue with Real Time Traffic Reporting in Calix Cloud applications. Further information can be found in the following Community post: https://community.calix.com/s/feed/0D54u0000A2GZskCQG

  2. monitoring Oct 11, 2023, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 11, 2023, 06:51 PM UTC

    This incident has been resolved.