Calix incident

Errors returned when changing ProtectIQ or ExperienceIQ settings

Major Resolved View vendor source →

Calix experienced a major incident on October 26, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and CommandIQ, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 01:53 PM UTC
Resolved
Oct 26, 2023, 06:37 PM UTC
Duration
4h 43m
Detected by Pingoru
Oct 26, 2023, 01:53 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CommandIQ

Update timeline

  1. investigating Oct 26, 2023, 01:53 PM UTC

    Calix discovered an issue with the ability to change the configuration related to the containers (ExperienceIQ/ ProtectIQ) using both Mobile Applications (CommandIQ /CommandWorx). Further information can be found in the following Community post: https://community.calix.com/s/feed/0D54u0000A5tRCDCQ2

  2. investigating Oct 26, 2023, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 26, 2023, 05:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 26, 2023, 06:37 PM UTC

    This incident has been resolved.