Calix experienced a critical incident on November 28, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and CommandIQ, lasting 23h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2023, 08:15 PM UTC
Calix is currently investigating an issue with Calix Telemetry Connectivity servers that may be impacting visibility to client device info and ability to onboard systems. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AApQ79CQF
- investigating Nov 28, 2023, 10:18 PM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 12:21 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 02:40 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 04:27 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 06:34 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 08:32 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 11:00 AM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 01:01 PM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 03:04 PM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Nov 29, 2023, 06:03 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 29, 2023, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2023, 07:59 PM UTC
This incident has been resolved.