Calix incident

Calix systems are unable to connect to Calix Telemetry Service.

Major Resolved View vendor source →

Calix experienced a major incident on December 15, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and CommandIQ, lasting 9h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 02:17 PM UTC
Resolved
Dec 15, 2023, 11:46 PM UTC
Duration
9h 29m
Detected by Pingoru
Dec 15, 2023, 02:17 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CommandIQ

Update timeline

  1. investigating Dec 15, 2023, 02:17 PM UTC

    We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

  2. investigating Dec 15, 2023, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 15, 2023, 10:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2023, 11:46 PM UTC

    This incident has been resolved.