Calix incident

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Major Resolved View vendor source →

Calix experienced a major incident on December 16, 2023 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2023, 05:11 PM UTC
Resolved
Dec 16, 2023, 07:30 PM UTC
Duration
2h 18m
Detected by Pingoru
Dec 16, 2023, 05:11 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQ

Update timeline

  1. investigating Dec 16, 2023, 05:11 PM UTC

    We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

  2. monitoring Dec 16, 2023, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2023, 07:30 PM UTC

    This incident has been resolved.