Calix incident

SFTP Uploads to https://upload-ca.calix.com/ Timing Out

Major Resolved View vendor source →

Calix experienced a major incident on January 3, 2024 affecting Upload API, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2024, 07:58 PM UTC
Resolved
Jan 03, 2024, 09:45 PM UTC
Duration
1h 46m
Detected by Pingoru
Jan 03, 2024, 07:58 PM UTC

Affected components

Upload API

Update timeline

  1. investigating Jan 03, 2024, 07:58 PM UTC

    We are currently investigating an issue with SFTP uploads to https://upload-ca.calix.com/ timing out. For more information on this issue and updates, please review and bookmark the following Community post: https://community.calix.com/s/feed/0D54u0000AEckC7CQJ

  2. investigating Jan 03, 2024, 08:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 03, 2024, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 03, 2024, 09:45 PM UTC

    This incident has been resolved.