Calix incident

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Critical Resolved View vendor source →

Calix experienced a critical incident on January 17, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 09:25 AM UTC
Resolved
Jan 18, 2024, 03:22 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 17, 2024, 09:25 AM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQPerformance Testing

Update timeline

  1. investigating Jan 17, 2024, 09:25 AM UTC

    We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AFqpYICQZ

  2. investigating Jan 17, 2024, 11:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 17, 2024, 01:17 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 17, 2024, 01:49 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 17, 2024, 02:20 PM UTC

    We are continuing to investigate this issue.

  6. identified Jan 17, 2024, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Jan 17, 2024, 08:56 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Jan 18, 2024, 02:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Jan 18, 2024, 03:22 PM UTC

    This incident has been resolved.