Calix incident

Major Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Critical Resolved View vendor source →

Calix experienced a critical incident on January 25, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Deployment Cloud and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 03:32 PM UTC
Resolved
Jan 25, 2024, 05:57 PM UTC
Duration
2h 24m
Detected by Pingoru
Jan 25, 2024, 03:32 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Deployment CloudCommandIQPerformance Testing

Update timeline

  1. investigating Jan 25, 2024, 01:14 PM UTC

    We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AH7pzvCQB

  2. investigating Jan 25, 2024, 02:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 25, 2024, 03:32 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 25, 2024, 04:38 PM UTC

    At this point we have restored all system functionalities for the telemetry connection. We will continue to monitor this issue

  5. resolved Jan 25, 2024, 05:57 PM UTC

    This incident has been resolved.