Calix incident

Partial Outage: [Services Cloud] US Instance - Slow responses in Service Cloud when loading the subscriber record.

Critical Resolved View vendor source →

Calix experienced a critical incident on January 25, 2024 affecting Calix Service Cloud (calixcloud.calix.com), lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 03:47 PM UTC
Resolved
Jan 25, 2024, 07:05 PM UTC
Duration
3h 17m
Detected by Pingoru
Jan 25, 2024, 03:47 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)

Update timeline

  1. investigating Jan 25, 2024, 03:47 PM UTC

    We are currently investigating an issue with slow responses of our Service Cloud when loading the subscriber record. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AH7l4OCQR

  2. monitoring Jan 25, 2024, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 25, 2024, 07:05 PM UTC

    This incident has been resolved.