Calix incident

US Instances of Cloud Experiencing Slow Responses and Login Issues

Critical Resolved View vendor source →

Calix experienced a critical incident on February 14, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and CSC API and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 03:05 PM UTC
Resolved
Feb 14, 2024, 05:28 PM UTC
Duration
2h 23m
Detected by Pingoru
Feb 14, 2024, 03:05 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CSC APICalix Engagement Cloud (calixcloud.calix.com)Usage APIUpload APICalix Operations CloudCalix Deployment Cloud

Update timeline

  1. investigating Feb 14, 2024, 03:05 PM UTC

    We are currently investigating an issue where some US instances of Cloud are experiencing slow response times or issues with logging into Calix Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AJkN9eCQF

  2. investigating Feb 14, 2024, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 14, 2024, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 14, 2024, 05:28 PM UTC

    This incident has been resolved.