Calix incident

Partial Outage: [Calix Engagement Cloud, Calix Service Cloud - US]. Gateway timeout errors in Engagement Cloud and errors when executing speed tests in Service Cloud.

Calix experienced a major incident on March 1, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Engagement Cloud (calixcloud.calix.com), lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started: Mar 01, 2024, 01:09 PM UTC
Resolved: Mar 01, 2024, 05:17 PM UTC
Duration: 4h 7m
Detected by Pingoru: Mar 01, 2024, 01:09 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Engagement Cloud (calixcloud.calix.com)

Update timeline

investigating Mar 01, 2024, 01:09 PM UTC

We are currently investigating an issue with errors when executing speed tests in Service Cloud as well as errors when basic lens in Engagement Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ALOkCnCQL
monitoring Mar 01, 2024, 04:23 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 01, 2024, 05:17 PM UTC

This incident has been resolved.