Calix incident

Performance Speed Tests not executing

Major Resolved View vendor source →

Calix experienced a major incident on March 6, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Operations Cloud and 1 more component, lasting 7h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2024, 10:57 PM UTC
Resolved
Mar 07, 2024, 06:31 AM UTC
Duration
7h 34m
Detected by Pingoru
Mar 06, 2024, 10:57 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudPerformance Testing

Update timeline

  1. investigating Mar 06, 2024, 10:57 PM UTC

    Performance Speed Tests scheduled to run on 3/5 or later may show "CPE Device Offline". Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ALQidTCQT

  2. monitoring Mar 07, 2024, 03:27 AM UTC

    A fix has been implemented and we are observing the results.

  3. resolved Mar 07, 2024, 06:31 AM UTC

    This incident has been resolved.