Calix incident

Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)

Critical Resolved View vendor source →

Calix experienced a critical incident on June 26, 2023 affecting Calix Service Cloud (calixcloud-ca.calix.com) and Calix Deployment Cloud and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 10:58 PM UTC
Resolved
Jun 27, 2023, 12:21 AM UTC
Duration
1h 23m
Detected by Pingoru
Jun 26, 2023, 10:58 PM UTC

Affected components

Calix Service Cloud (calixcloud-ca.calix.com)Calix Deployment CloudCommand IQ (Canada)

Update timeline

  1. investigating Jun 26, 2023, 10:58 PM UTC

    We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009iqDMzCAM/unable-to-enabledisable-managed-services-today-626-in-canada-calix-cloud

  2. monitoring Jun 26, 2023, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 27, 2023, 12:21 AM UTC

    This incident has been resolved.