Calix incident

Product Disruption: Product Disruption: Calix Service Cloud >> Telemetry Connection

Major Resolved View vendor source →

Calix experienced a major incident on May 31, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Operations Cloud and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 04:27 PM UTC
Resolved
May 31, 2024, 05:56 PM UTC
Duration
1h 28m
Detected by Pingoru
May 31, 2024, 04:27 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment CloudCommandIQ

Update timeline

  1. investigating May 31, 2024, 04:27 PM UTC

    We are currently investigating reports of issues with Telemetry Connections in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AUBpXICQ1

  2. identified May 31, 2024, 05:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 31, 2024, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 31, 2024, 05:56 PM UTC

    This incident has been resolved.