Calix incident

Product Disruption: Calix Service Cloud >> Subscriber Turn Up and Troubleshooting (GUI and API)

Major Resolved View vendor source →

Calix experienced a major incident on August 6, 2024 affecting Calix Service Cloud (calixcloud.calix.com), lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 01:46 PM UTC
Resolved
Aug 06, 2024, 06:00 PM UTC
Duration
4h 13m
Detected by Pingoru
Aug 06, 2024, 01:46 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)

Update timeline

  1. investigating Aug 06, 2024, 01:46 PM UTC

    We are currently investigating reports of issues with Subscriber Turn Up and Troubleshooting (GUI and API) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AZCgH3CQL

  2. identified Aug 06, 2024, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2024, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2024, 06:00 PM UTC

    This incident has been resolved.